• Desktop Support Technician II

    Location US-NH-Merrimack
    Posted Date 2 months ago(8/23/2018 2:20 PM)
    Job ID
    2018-6726
    # Positions
    1
    Business Unit
    IT
    SECURITY CLEARANCE
    Secret
  • Overview

    Elbit Systems of America is a leading provider of high performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to supporting those who contribute daily to the safety and security of the United States. Elbit Systems of America, LLC is wholly owned by Elbit Systems Ltd. (NASDAQ: ESLT and TASE: ESLT), a global high technology company engaged in a wide range of programs for innovative defense and commercial applications. For additional information, visit: www.elbitsystems-us.com or follow us on Twitter

     

    The Desktop Support Technician Level II is to maintain and monitor end-user workstation and productivity on local area network. While also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.

    Responsibilities

    Responsibilities & Tasks:  

    • Displays knowledge of technology fundamentals needed for technician role
    • Provide primary, secondary and tertiary support for users of desktop computers and peripherals.
    • Provide primary support for client computer access to network resources.
    • Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
    • Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes.
    • Coordinate issues and solutions with other IT support personnel and users.
    • Respond to user issues in a timely and effective manner.
    • Work as a member of a team and provide off-hours support when required.
    • Use tracking system to document issues and resolutions.
    • Ensure compliance with established company security policies and accepted risk impact to the business.
    • Maintain configuration management documentation.
    • Perform system or network administrative functions (review of system logs, backup activity, etc.)
    • Provide remote support throughout U.S. and other Elbit Systems world-wide locations as needed.

    Qualifications

    Education:

    Associate or Bachelor Degree

     

    Experience Required:

                                                                                                

          Functional (Using Skill Set): 1-5 years            

          Management: Entry Level                        

          Industry: Entry Level                                         

     

    Knowledge, Skills, Abilities Required (Unique and Measurable):

    • Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
    • Thrive in fast-paced environment, yet be patient at explaining technical issues to customers
    • Exceptional customer support and communication skills verbal and written
    • Excellent attention to detail and committed to following tasks through to completion
    • Ability to multitask in a fast-paced environment with competing priorities
    • Working knowledge of PC hardware, network printing and troubleshooting
    • Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests a plus
    • Experience supporting Windows OS 7/10 Desktops and MS Office Suite of products a plus

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