• Manager, Operational Excellence

    Location US-NH-Merrimack
    Posted Date 2 months ago(8/20/2018 2:47 PM)
    Job ID
    # Positions
    Business Unit
  • Overview

    Elbit Systems of America is a leading provider of high performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to supporting those who contribute daily to the safety and security of the United States. Elbit Systems of America, LLC is wholly owned by Elbit Systems Ltd. (NASDAQ: ESLT and TASE: ESLT), a global high technology company engaged in a wide range of programs for innovative defense and commercial applications. For additional information, visit: www.elbitsystems-us.com or follow us on Twitter



    Coordinate both customer and supplier level reviews of critical program data including but not limited to customer scorecards, critical characteristics, process data and FRACAS data. Respond to customer corrective action requests as well as issues and follows up on supplier corrective action requests. Implement and lead Lean Six-Sigma activities within the Company on a specific program or programs.       


    Responsibilities & Tasks:


    Lean Six-Sigma: Drive lean six-sigma philosophies into the program(s) assigned.

      • Evaluate program data, provide analysis and present results to Program and Operations Management, Customers, partners and Suppliers, this data includes but not limited to customer data, statistical analysis of key characteristics and statistical tolerance analysis.
      • Perform Process FMEA to identify high risk areas in manufacturing that require action for improvement.  
      • Working with customers and internal engineering develop critical product and process characteristics to be monitored by both internal manufacturing and at supplier’s facilities to assure predictive measures are in place for early failure detection and flow down of requirements to monitor and evaluate supplier process yields.
      • Work with program suppliers to educate and implement lean six sigma philosophies.        
      • Lead Program Kaizen Events. 

    Customer Satisfaction: Evaluate existing data, generate analysis and provide and implement improvement plans to improve customer satisfaction.

      • Provide measurement and analysis of customer feedback and other customer satisfaction indicators.
      • Align customer metrics with Elbit Systems Group and with other ESA sites as needed to prepare presentations which reflects the overall program performance. The presentation needs to be able to address audiences from customer, executive management, internal customers and suppliers.
      • Provide focal point for customer quality topics and represent the program in meetings and reviews.
      • Ensure customer expectations are communicated throughout the program and organization.
      • Identify process improvement opportunities based on customer information.




    EducationBachelor's degree in Quality Management, Engineering, or related field.  Requires 5-10 years of practical Lean Six Sigma experience; Six Sigma Black Belt; Certified Quality Manager; Professional Engineer preferred.


    Knowledge, Skills, Abilities Required

    • Excellent Written/Verbal communication
    • Trained in Facilitation skills
    • Professional Presentation Skills
    • Professionally interact with Customers and Suppliers
    • Experience with Lean Six Sigma programs
    • Embraces Teamwork structure


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