• Contract to Perm-Desktop Support Technician II

    Location US-TX-Fort Worth
    Posted Date 2 days ago(4/24/2018 12:12 PM)
    Job ID
    2018-5866
    # Positions
    2
    Business Unit
    Information Technology
    SECURITY CLEARANCE
    Secret
  • Overview

    The Desktop Support Technician Level 2 is to maintain and monitor end-user workstation and productivity on local area network. While also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.

    Responsibilities

    Responsibilities & Tasks:

     

    • Displays knowledge of technology fundamentals needed for technician role
    • Provide primary, secondary and tertiary support for users of desktop computers and peripherals.
    • Provide primary support for client computer access to network resources.
    • Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
    • Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes.
    • Coordinate issues and solutions with other IT support personnel and users.
    • Respond to user issues in a timely and effective manner.
    • Work as a member of a team and provide off-hours support when required.
    • Use tracking system to document issues and resolutions.
    • Ensure compliance with established company security policies and accepted risk impact to the business.
    • Maintain configuration management documentation.
    • Perform system or network administrative functions (review of system logs, backup activity, etc.)
    • Provide remote support throughout U.S. and other Elbit Systems world-wide locations as needed.

    Qualifications

    Minimum Qualifications:

     

     Education (Highest Level Required/Preferred): Associates or Bachelors degree is preferred. 

    Specific Degree Field, only if required: Information Technology or Computer Science  

     

    Training Pre-requisites (Within One Year of Taking Position):

    • ESD
    • Safety Training, as dictated by Safety Department

    Certifications/Licenses:

    Preferred:     A+/Network+/Security + - CompTIA Certifications

                           MCSA – Microsoft Certified Solutions Associate

     

    Experience Required:

    Functional (Using Skill Set): 3-5 years

     

    Knowledge, Skills, Abilities Required (Unique and Measurable):

    • Preferred: CA Technologies, Sophos SafeGuard & Protection, and Symantec Backup Exec
    • Ability to work On-Call on a scheduled rotation
    • Microsoft Active Directory
    • Ability to troubleshoot hardware and software issues related to desktop systems and peripherals.
    • Ability to diagnose and mitigate basic network connectivity issues.
    • Ability to deploy new hardware, peripherals (standalone or networked) and software.
    • Ability to quickly determine user issues and take action to solve problems.
    • Ability to assist users via remote support tools or at the user’s desk.
    • Ability to establish computer connections on existing networks.
    • Ability to use operating system tools to mitigate system issues.
    • Ability to install and configure printers.
    • Communicates, to the appropriate audiences, clearly and concisely, in written and oral formats about decisions, plans, and tasks in a timely manner.

     

    Secret security clearance is preferred. Ability to obtain Secret clearance is required.

     

    Unique working conditions or physical demands in this job:

     

    • Uses standard office equipment, computers, phones, photocopiers, filing cabinets & fax machine
    • Professional Fast-paced environment
    • Largely a sedentary role
    • Lift up to 50 lbs., walk, kneel, stoop and or crawl, sometimes in tight places
    • Generally position requires (50% sitting, 30% walking & 20% standing)
    • May require travel up to 10%

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