The Help Desk Services Specialist I is responsible for providing technical support and troubleshooting in a Service Desk environment. The Help Desk Services Specialist I fields incoming phone calls, tickets, and emails from customers and provides triage on technical issues based on severity and overall business impact.
The Help Desk Services Specialist’s I primary function is to document customer issues, open tickets, and resolve or escalate based on the type of issue and/or priority. The specialist must be able to follow troubleshooting steps and must be able to implement tried and true customer handling scripts.
The Help Desk Services Specialist will also be required to perform other functions including account setup tasks and other Customer support tasks.
High School Diploma Required.
Functional (Using Skill Set): 1-3 years
Management: Entry Level
Industry: Entry Level
Knowledge, Skills, Abilities Required (Unique and Measurable):
FLSA Status: q Exempt þ Non-Exempt