Information Technology Generalist III

2 weeks ago
Job ID
# Positions
Experience (Years)



The Information Technology Generalist III position has overall responsibility for the IT department at their location. Responsibilities include leading the IT staff and supporting the PCs, printers, applications, servers, desktops, phones, and network. In addition to leading the IT staff, this position is hands on, actively working on outages, incidents and projects. Works with company management team to define priorities and projects that support the overall business plan and objectives. As time permits, this position may also be part of a virtual Shared Services hands-on administration team.


Responsibilities & Tasks:

  • Responsible for IT support of the applications, servers, PCs, VOIP and network environment.
  • Monitors, evaluates, and corrects outages to the IT environment.
  • Works very close with Shared Services teams such as Infrastructure and Service Desk
  • Participate in development of a business case and project plan for new technology projects.
  • Ensures timely project completion and customer satisfaction.
  • Communicates priorities, status, issues, and recommendations on a timely basis.
  • Develops and documents local IT procedures.
  • Off-shift and on-call support is required
  • Adhere to all IT policies and procedures.
  • Other duties as assigned.


Minimum Qualifications:


Education (Highest Level Required/Preferred):

Bachelor degree - Computer Science or a related field.


Training Pre-requisites (Within One Year of Taking Position):


      þ ESD

      þ Safety Training, as dictated by Safety Department

      q Other:


Certifications/Licenses: (DoD 8570.01-M IAT Level II certification)

      Required: None                        

      Preferred: Microsoft certifications; Cisco certifications


Experience Required:

Functional (Using Skill Set): 3-5 years

Management: entry

Industry: entry


Knowledge, Skills, Abilities Required (Unique and Measurable):


Position Competencies:

  • Highly developed analysis and problem solving skills.
  • Ability to prioritize and complete project tasks within required deadlines.
  • Drive and resourcefulness in making contributions both inside and outside areas of specifically assigned responsibilities.
  • Ability to present ideas effectively to individuals or groups when given time for preparation; targeting presentations to characteristics or needs of the audience. Presenting complex/technical information in a form that non-technical people can understand.
  • General understanding of business processes.
  • Ability to apply sound judgment. Committing to an action after developing alternative courses of action that are based on logical assumptions and factual information and that take resources, constraints, and organizational values into consideration.
  • Ability to communicate clearly both verbally and in writing in diverse situations with all levels of management, vendors, customers (internal), and peers.
  • Ability and willingness to continue to expand knowledge and experience base.
  • Ability to function as part of a team, involving and supporting others to get the job done.


Knowledge and Experience:

  • Bachelor’s degree in Computer Science or a related field with 5+ years of successful professional experience, or equivalent education, training and/or experience
  • Must possess proven analytical ability and high level technical background.
  • Experience with providing direction and guidance to a small IT staff, including vendors and consultants.
  • High level of hands on competency with Windows desktop hardware and software, printer support, manufacturing shop floor systems and some Cisco network equipment.


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