Network Operations Systems Administrator III- Integrated Fixed Towers (IFT) - Contractor/Consultant

US-AZ-Marana
2 weeks ago
Job ID
2017-5738
# Positions
2
Experience (Years)
4
Priority
High
SECURITY CLEARANCE
Confidential

Overview

Scope:

Directly interface with end-users of the Integrated Fixed Tower (IFT) system in various Border Patrol Stations C2 Centers located in Arizona to provide real time support on Elbit’s Border Control Application and system IT and system hardware as required. This individual will assist CBP agents with issues, working closely with our IFT Deployment team to support the IFT Block 1 upgrade and perform monitoring of system health, log review, to keep IFT system functional during the upgrade.

 

 

 

Responsibilities

 

 

Responsibilities:

  • Provides tier two support to end users for either PC server or other software applications.
  • Interfaces with help desk to initiate help tickets for support to resolve end user issues.
  • Conduct daily, weekly, monthly system maintenance checks.
  • Interact with software, systems, IT engineering, and/or applications development to restore service.
  • Interact with network support services to identify and correct problems.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Develops ability to make recommendations to reduce user problems and improve help desk process.
  • Maintains current trends and high level of technical skill in field of expertise.
  • Escalates more complex problems to appropriate IT, engineering and/or management personnel.
  • Support IFT CLS team to maintain deployed systems as required.

Qualifications

 

Minimum Qualifications:

  • Experience or familiarity with electronics troubleshooting of PC workstations, servers, radar systems, camera suites, and microwave communications desired.
  • 4 or more years Hands-on Electronics Troubleshooting and/or IT Experience
  • Some working knowledge of:
    • Microsoft Server OS
    • Windows 7
    • Microsoft Active Directory
  • Knowledge of data processing terminology, symbols, and methodology
  • Knowledge of record keeping.
  • Ability to operate information systems to collect data
  • Ability to diagnose hardware and/or software problems
  • Ability to follow oral and written instructions.
  • Ability to communicate effectively.
  • Ability to conduct training and informational sessions

 

 

Education:

Minimum of 5 years IT Experience or an associate’s degree in Information Technology from an accredited school with 2 years IT Experience required.          

 

Knowledge, Skills, Abilities Required:

  • Based in Arizona
  • Must be U.S. citizen
  • Must have an active DoD Security Clearance or have a favorably adjudicated DHS background investigation (SSBI) prior to commencing work
  • Able to travel frequently to perform work at various Arizona locations
  • Able to work weekends and/or 24/7 shift work

 

Unique working conditions or physical demands in this job:

 

  • Matrix organizational structure
  • Fast-paced
  • Deliverables-oriented
  • May require frequent travel

 

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